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Service Manager

2 months ago

Philadelphia, Pennsylvania, United States CSTK Inc- Velociti Inc Full time

Job Summary:

We are seeking a highly skilled and experienced Service Manager to join our team at CSTK Inc. - Velociti Inc. As a Service Manager, you will be responsible for leading our service department team, handling customer service interactions, and overseeing repairs.

Key Responsibilities:

  • Lead and manage the service department team to ensure efficient and effective delivery of services
  • Handle customer service interactions, including responding to customer inquiries and resolving issues
  • Oversee repairs and maintenance of equipment and vehicles
  • Develop and implement service strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless service delivery

Requirements:

  • Minimum 2 years of recent service management experience in a technical environment within the transportation industry
  • Demonstrated knowledge of diesel truck, trailer, or heavy equipment mechanical knowledge
  • Proficient in basic computer skills and working knowledge of Microsoft Suite
  • Excellent communication and interpersonal skills
  • Team-oriented, self-motivated, proactive, positive outlook, goal-oriented, problem-solver, and respectful

What We Offer:

  • Competitive wage compensation
  • Bonus opportunity
  • A great working environment
  • Health, dental, and vision insurance
  • Retirement plan + employer 401(k) match
  • Employer-paid basic life and short-term disability
  • Paid time off + holidays

CSTK Inc. - Velociti Inc. is an equal opportunity employer and welcomes applications from diverse candidates.