Surgical Team Lead

1 day ago


Glendale, Arizona, United States American Vision Partners Full time

Job Summary

The Premium Surgery Counselor Team Lead will be responsible for assisting patients with all aspects of the surgery process and pre-operative preparations to ensure a smooth surgical experience. This role will also involve developing and maintaining a high-performing team, ensuring successful conversion rates, and providing daily updates to the Premium Services Manager.

Key Responsibilities

  • Educate and counsel patients on surgical options, including premium product offerings
  • Schedule surgeries, verify insurance, and prepare charts for surgery
  • Monitor surgery points daily and ensure no overages
  • Attend surgery huddle meetings and relay information to the Premium Services Manager
  • Monitor surgery tasks daily and report to ensure accurate scheduling
  • Review ATL scorecards and conversions, and work with teammates below 30% conversion rate
  • Mentor, coach, and develop team members
  • Research missing EDU and ensure the team accounts for all missing EDU
  • Present team reports on pending or deleted surgery tasks
  • Review team EDU presentation and eye model to ensure high-quality care and information
  • Act as a resource for management and lead to answer questions on process or policy
  • Develop and maintain relationships with ASC and Clinic Managers, communicating issues to the Premium Services Manager
  • Work closely with the Premium Services Manager to identify training needs for team members
  • Assist in training processes and ongoing development of the Premium Services team

Qualifications

  • High School Diploma or GED
  • Minimum one-year medical office experience, management or leadership experience preferred
  • At least one-year experience working in Ophthalmology
  • 3+ months experience working in a Patient Care Counselor role
  • Excellent verbal and written communication skills
  • Ability to lead a team by demonstrating a positive attitude, openness to change, willingness to help, and respect for others and their ideas
  • Detail-oriented, reliable, and able to multi-task in a fast-paced, high-volume work environment
  • Ability to make decisions within established protocols and with minimal supervision
  • Strong computer skills
  • Flexible schedule working Monday through Friday

Benefits & Perks

Your health, happiness, and future matter at AVP. We offer medical and dental insurance, significant eye care discounts, child care assistance, pet insurance, continuing education funds, 401(k), paid holidays plus PTO, Sick Time, opportunity for growth, and much more.



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