Automotive Customer Service Representative

3 weeks ago

Athens, Ohio, United States Hugh White CDJR Nissan Honda Athens Full time
{"title": "Customer Service Advisor", "content": "Customer Service Advisor

At Hugh White CDJR Nissan Honda Athens, we're seeking a skilled Customer Service Advisor to join our team. As a Customer Service Advisor, you will be responsible for providing exceptional customer service from intake to release of vehicle, and performing any additional follow-up as needed.

Key Responsibilities:
  • Provide excellent customer service and perform any additional follow-up as needed.
  • Listen carefully to customer descriptions and relay to technician who will then assess the vehicle to determine the best repair plan.
  • Advise the customer on the auto repairs that you recommend and offer a pricing quote.
  • Answer detailed questions about services performed and price information.
  • Provide updates to customers as their work is completed.
Requirements:
  • ADP/CDK Experience preferred, but not required.
  • Previous dealership experience preferred, but not required.
  • Customer-minded attitude.
  • Eye for detail.
  • Excellent customer service skills and basic computer competencies.
  • Positive, friendly attitude, along with an eagerness to improve.
  • Enjoy working in a dynamic environment.
  • Teammate with ability to collaborate with others effectively.
  • Ability to learn new technology.
  • Valid driver's license and clean driving record.
  • Willing to submit to pre-employment drug screen and background check.
What We Offer:
  • Medical, Dental, and Vision Insurance.
  • Life Insurance.
  • 401(k) Savings Plan with 4% Employer Match.
  • Paid Vacation.
  • 6 Company Holidays.
  • Continuing education and training paid by dealership.
  • Ongoing Professional Development.
  • Employee Discounts.
  • Closed on Sunday.
  • Legacy Company (over 100 years in business).
  • Employee Pot-Lucks, Luncheons, and Team Activities.
  • Tight-Knit and Inclusive Culture.
  • Internal Career Progression and Promotions.
  • Custom and Competitive Wage Plans.
  • Long-Term Job Security.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

", "lang_code": "en-US"}

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