Customer Service Representative

6 days ago


Athens, Ohio, United States Hugh White CDJR Nissan Honda Athens Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Coordinator at Hugh White CDJR Nissan Honda Athens. As a key member of our team, you will play a vital role in ensuring our customers receive exceptional service and support.

Key Responsibilities
  • Provide exceptional customer service and support to our clients, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Work collaboratively with our service department and other internal teams to ensure seamless communication and efficient resolution of customer concerns.
  • Communicate effectively with customers via phone, email, and in-person, providing clear and concise information about our products and services.
  • Prepare and maintain accurate records and reports, including customer correspondence and service requests.
  • Perform other duties as assigned by management to support the success of our team.
Requirements
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues.
  • Proven customer service experience, preferably in a retail or automotive environment.
  • Ability to work in a fast-paced environment, handling multiple tasks and priorities with ease.
  • Strong problem-solving skills, with the ability to think critically and resolve complex issues.
  • High school diploma or equivalent required; associate's or bachelor's degree preferred.
What We Offer
  • A competitive salary and benefits package, including medical, dental, and vision insurance.
  • A comprehensive training program to support your professional development and growth.
  • A dynamic and supportive work environment, with opportunities for advancement and career growth.
  • A fun and inclusive company culture, with regular team-building activities and social events.


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