Customer Solutions Coordinator

1 week ago


New York, New York, United States Precision Machinery Systems LLC Full time
Job Title: Inside Sales Coordinator

Precision Machinery Systems, LLC is seeking an experienced Inside Sales Coordinator to join our team. This role involves providing product and service information to customers, responding to their inquiries, and resolving technical issues.

About the Company:

At Precision Machinery Systems, LLC, we pride ourselves in manufacturing quality-built, rugged, and long-lasting trash compactors, densifiers, and recycling equipment. Our brands, including AutoPak, IDC, and Toronita, are nationally recognized throughout the industry.

Job Summary:

This is a full-time position that requires strong communication skills, ability to build rapport with clients, and a positive and professional demeanor. You will be responsible for providing product and service information to customers, responding to their inquiries in a timely and professional manner, and resolving technical issues.

Key Responsibilities:

  1. Provide product and service information to customers via phone and email, responding to their inquiries in a timely and professional manner.
  2. Troubleshoot and resolve product issues and customer concerns efficiently.
  3. Create quotes for products and services based on customer needs and preferences.
  4. Accept and process incoming purchase orders, ensuring accuracy and timeliness.
  5. Coordinate customer shipments through various modes, including parcel, LTL, and FTL.
  6. Identify potential new customers through incoming communications and outreach efforts.

Requirements:

  • Previous experience in customer service, sales, or related fields.
  • Ability to build rapport with clients, provide excellent written and verbal communication skills, and possess a positive and professional demeanor.
  • Strong computer skills, including Microsoft Word, Excel, and Teams, as well as experience with QuickBooks.

Compensation:

  • A competitive salary of $55,000 - $65,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.


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