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Patient Access Coordinator II
2 months ago
Sovah Health - Martinsville is seeking a skilled Patient Access Coordinator II to join our team. As a key member of our admissions and registration team, you will be responsible for ensuring a smooth and efficient patient experience from arrival to admission.
Key Responsibilities- Greets patients promptly and provides exceptional customer service.
- Collects and verifies patient demographic and insurance information with accuracy and timeliness.
- Searches the medical records system to ensure accurate patient identification and assignment of medical record numbers.
- Researches patient visit history to ensure compliance with Medicare's 72-hour rule.
- Completes Medicare Secondary Payor Questionnaires as necessary and maintains accurate records.
- Distributes and explains forms, documents, and educational materials to patients and families.
- Communicates with admitting physicians, nursing staff, and other personnel to ensure seamless patient flow.
- Verifies insurance benefits and obtains precertification/authorization as required.
- Performs medical necessity checks and determines required payments or refers to financial counselors.
- Provides coverage to other areas of registration as needed.
Sovah Health - Martinsville is a full-service, acute-care hospital providing over 22 medical specialties. We offer a supportive and inclusive work environment, competitive benefits, and opportunities for professional growth and development.
Requirements- High school diploma or equivalent required.
- Critical thinking skills, decisive judgment, and ability to work with minimal supervision.
- Auditory skills, effective verbal and communication skills, hand/finger dexterity, and ability to type 30 WPM with high accuracy.
- 3 months on-the-job training required.
Sovah Health - Martinsville is committed to providing equal employment opportunities for all applicants and employees and complies with all applicable laws prohibiting discrimination.
