Automotive Sales and Service Representative
3 weeks ago
We are seeking a highly skilled Sales and Service Advisor to join our team at Haralson Tire Co. As a key member of our team, you will be responsible for providing exceptional customer service and sales support to our customers.
Key Responsibilities- Customer Service: Greet customers, respond to their needs, and ensure a positive experience from intake to release of their vehicles.
- Issue Diagnosis: Determine and diagnose issues based on customer description and vehicle condition.
- Work Order Management: Translate customer-reported problems to actionable work orders for technicians to complete.
- Parts Procurement: Order necessary parts from suppliers and verify their delivery to technicians.
- Quality Control: Ensure that work provided to customers meets company quality standards.
- Customer Billing: Invoice and collect payment from customers for services rendered.
- Customer Complaint Resolution: Handle and resolve customer complaints regarding services.
- Record Keeping: Maintain customer records and enter data into computer databases.
- Automotive Knowledge: Working knowledge and experience of automotive products, repairs, and parts.
- Communication Skills: Strong communication skills and the ability to translate customer needs to workable technician orders.
- Computer Literacy: Basic knowledge of computer programs, including word processing and database tools.
- Organizational Skills: Organizational skills, including the ability to schedule appointments, meet with customers, and ensure that work is done properly.
- Customer Service Skills: Exceptional customer service skills based on experience.
- Mathematical Skills: Basic mathematics skills to prepare and process bills and customer payment.
- Communication Complexity: Ability to communicate complicated processes to customers.
Benefits: Paid vacation, paid birthday, insurance available, 401k with up to 4% match. We are a drug-free workplace. EOE.
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Automotive Sales and Service Representative
1 month ago
Safford, Arizona, United States Haralson Tire Full timeKey ResponsibilitiesWe are seeking a highly skilled Sales and Service Advisor to provide exceptional customer experiences and drive business growth at Haralson Tire Co.Customer Service: Greet customers, offer assistance, and ensure a positive experience from intake to vehicle release.Issue Diagnosis: Determine and diagnose vehicle issues based on customer...
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Automotive Sales and Service Representative
1 month ago
Safford, Arizona, United States Haralson Tire Full timeKey ResponsibilitiesWe are seeking a highly skilled Sales and Service Advisor to provide exceptional customer experiences and drive business growth at Haralson Tire Co.Customer Interaction: Greet customers, offer excellent service, and ensure a positive experience from intake to vehicle release.Issue Diagnosis: Determine and diagnose vehicle issues based on...
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Automotive Sales and Service Representative
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