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Sales Associate
2 months ago
We are a leading franchisee consolidator within the Massage Envy* franchise system, dedicated to delivering exceptional customer experiences and driving member satisfaction and retention.
Job SummaryWe are seeking a highly motivated and customer-driven Sales Associate to join our team. As a Sales Associate, you will be responsible for selling wellness package memberships to Massage Envy guests, recommending upgrades to client and guest treatment plans, and providing exceptional customer service.
Key Responsibilities- Sell wellness package memberships to Massage Envy guests
- Recommend upgrades to client and guest treatment plans such as aromatherapy
- Inform guests of additional services such as facials or stretching
- Encourage home-care retail purchases based on service provider recommendations
- Greet guests and members as they enter the clinic
- Efficiently and effectively check members in and out for appointments
- Answer phones and proactively reach out to clients to book appointments and collect payments
- Resolve customer issues through empathy, active listening and creative problem solving
- Book appointments to achieve maximum scheduling efficiency
- Maintain client files and proactively communicate client wants and needs to service providers
- Clean and disinfect common areas as needed
- Prior sales and customer service experience preferred
- Must have computer and cash handling skills
- Must be able to prioritize and perform multiple tasks
- Must be able to work cohesively with others in creating a fun and fast-paced environment
- Strong communication skills both on the phone and in person
We believe that our differences make us better and are excited to hear from everyone with the skills, experience, and passion to do a great job. We are an equal opportunity employer and provide reasonable accommodations for qualified individuals with disabilities.
*Massage Envy Franchising, LLC (MEF) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates.