Assistant Supervisor Payment Recovery Specialist

5 days ago


Topeka, Kansas, United States Blue Cross Blue Shield of Kansas Full time
Job Summary

This role is responsible for assisting the supervisor in overseeing the daily operations of the payment recovery team. The ideal candidate will have excellent communication and organizational skills, with the ability to work in a fast-paced environment.

Key Responsibilities
  • Interview and recommend employees for hire, onboarding, and termination as necessary.
  • Provide support to employees through training, responding to questions, and maintaining policies and procedures.
  • Forecast and analyze unit workload to determine staffing needs.
  • Monitor unit and employee performance, quality, and timeliness measures to ensure objectives are met.
  • Provide coaching, counseling, and discipline for missed measures or deviation from policies and procedures.
  • Monitor and approve employee time off, work schedules, and timesheets.
  • Complete daily, weekly, monthly, and quarterly reporting on performance, accuracy, and timeliness.
  • Collaborate with other departments to ensure timely and accurate processing of claims.
  • Understand and communicate changes to policies, procedures, government laws, and regulations to the team.
  • Investigate and resolve claim and inquiry problems, escalating as necessary.
About Blue Cross Blue Shield of Kansas

Blue Cross Blue Shield of Kansas is a leading health insurance provider in the region. We are committed to delivering exceptional service to our members and customers.



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