Client Services Coordinator
2 weeks ago
Position Objective: The primary role of the Client Services Coordinator is to consistently maintain a professional demeanor by delivering exceptional customer support and providing overall guidance to both team members and clients. This position also encompasses administrative responsibilities and facility management as outlined.
Key Responsibilities:
• Handle a substantial volume of incoming calls promptly and efficiently.
• Communicate effectively and engage proactively with all staff on a daily basis.
• Adhere to all established communication protocols while managing incoming inquiries.
• Maintain a comprehensive understanding of all promotional initiatives and marketing strategies.
• Relay any significant information regarding clients to the Stylist and Management Teams.
• Address Client Concerns – engage with clients to resolve issues, answer inquiries, and propose mutually beneficial solutions.
• Comply with all organizational policies and procedures.
• Foster a positive and welcoming experience for every client interaction.
Required Knowledge and Skills:
• Energetic, driven, and sales-oriented with a cheerful, engaging personality, optimistic outlook, and strong work ethic.
• Approachable and easy-going demeanor.
• Capability to manage multiple tasks simultaneously.
• Strong attention to detail and organizational skills.
• Excellent customer service abilities.
• Proficient in computer skills.
• Must possess strong verbal communication skills and the ability to multitask.
• Team-oriented, reliable, and organized.
• Strong interpersonal and communication skills.
• Well-groomed appearance.
• Flexibility in work schedule, including availability for evenings and weekends.
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