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Customer Service Specialist
2 months ago
About Canopy Credit Union:
Canopy Credit Union is a Community Development Financial Institution (CDFI) dedicated to assisting individuals with less than perfect credit. We believe that a credit score does not define a person, and we honor each individual's unique story. Our mission is to guide everyone towards solutions that promote financial wellness.
Position Overview:
We are seeking a dedicated individual to serve as a Contact Center Advocate. This role is primarily focused on providing exceptional service to our members through various communication channels. The position is eligible for a hybrid work arrangement.
Key Responsibilities:
- Handle incoming calls and digital inquiries, assisting members with their questions and needs.
- Identify and recommend products and services that may benefit members, encouraging them to enhance their relationship with Canopy.
- Perform essential teller functions, including account management and transaction processing.
- Support members in utilizing online banking and bill payment services, ensuring they understand the enrollment process.
- Maintain a goal of minimizing wait times for callers while providing accurate and timely assistance.
- Process loan payoff information and communicate effectively with relevant parties.
- Collaborate with other departments to fulfill member requests and support operational needs.
- Adhere to all applicable laws and regulations in the performance of duties.
Core Values:
- Embrace Diversity: We celebrate what makes us unique and welcome new ideas.
- Commit to Growth: We believe in learning through experience and overcoming challenges.
- Encourage Curiosity: We seek innovative solutions and ask how we can improve.
- Serve the Community: Our success is measured by the lives we positively impact.
- Foster a Fun Environment: We cultivate a playful and supportive workplace culture.
Qualifications:
A minimum of six months of experience in a financial institution or customer service environment is required. A high school diploma or GED is necessary.
Compensation: The hourly wage ranges from $19 to $23.
Canopy Credit Union is committed to diversity and inclusion, actively seeking qualified candidates from various backgrounds.
