Order Fulfillment Specialist

2 weeks ago


Wadsworth, Ohio, United States Synerfac Full time
About Us: At Synerfac, we are committed to providing exceptional customer service and supporting our clients' needs. We are looking for a skilled Order Fulfillment Specialist to join our team and help us achieve this goal.

Key Responsibilities:
• Discuss services with customers both in person and over the phone
• Take or enter orders
• Enter customer complaints in notes
• Enter sample requests
• Send proofs and samples out for approval.
• Enter specs for approved items and archive artwork
• Match P.O prices and items to art/rerun items
• Enter dollar value to bookings log
• Enter ship date requests
• Attend production meetings to track jobs
• Review and share information for processing customer requirements
• Data entry of print order information
• Other duties as assigned

What We Offer:
• Competitive salary range: $45,000 - $60,000 per year
• Opportunities for professional growth and development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Requirements:
• 3-5 years experience in related field
• Communicate effectively with customers, sales representatives, and vendors regarding orders
• Possess excellent communication and organizational skills
• Knowledge of OMS system or similar is a big plus
• Experience with Excel
• Good computer skills
• Data entry skills
• Strong teamwork and leadership attributes
• Strong attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Cross-train with team members
• Customer service experience
• Ability to work well with others


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