ECS Tuning Support Specialist
2 weeks ago
Serving customers with a best-in-class experience
Handling inbound calls, chats, and emails
Resolving customer order issues (Returns, warranty, tech support)
Order Verification and Payment Support
Data entry
Other tasks as necessary
We maintain high standards in our Contact Center goals: 1.5% Abandon rate (phones), 30-second wait times (phones), and 3-hour response times (email/indirect messages).
Requirements
1-2 years of related Customer Service experience
Excellent internet computer skills
Excellent problem-solving and organizational skills
Basic vehicle knowledge
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