Scheduling Coordinator
3 weeks ago
We are a mission-driven organization dedicated to improving the lives of seniors as they age. Our comprehensive, vetted, and coordinated in-home service network is high-touch, tech-enabled, compassionate, and extremely well managed. We are in the exciting and dynamic home healthcare industry, with a large and growing market opportunity as the baby boomers age and the home increasingly becomes the epicenter for care.
The Opportunity
We are seeking a skilled Scheduling Coordinator to join our team. As a key member of our client services team, you will be responsible for coordinating client schedules, ensuring caregiver schedules are optimized, and providing exceptional customer service to our clients and their families. You will work closely with our case managers, caregivers, and other AHC staff members to ensure continuity and coordination of client care services.
Responsibilities:
- Coordinate client schedules and ensure caregiver schedules are optimized.
- Problem solve concerns and questions regarding client and caregiver schedules.
- Point person to accept and coordinate new referrals/intakes, including introduction to services, scheduling services, and following up to ensure satisfaction of services.
- Monitor PD Service Change Log to ensure compliance and accuracy.
- Identify client authorization and schedule with caregivers of appropriate skill level.
- Confirm all schedules, including any changes with clients, ASAP case manager and/or designee.
- Ensure nursing intros and orientations are scheduled appropriately.
- Report changes in status of clients, including hospitalizations, suspensions, transfers out of geographic area, nursing home placements, vacations, etc., to the appropriate party, including your supervisor, case manager, emergency contact, or nurse assigned to client.
- Coach caregivers in the moment regarding tardiness, missed shifts, dress code, client concerns, etc., document findings, and escalate appropriately.
- Communicate with nursing team and supervisor regarding client and/or caregiver needs.
- Participate in recruitment or onboarding activities, including communicating staffing needs.
- Provide rotating night and weekend on-call coverage as needed/assigned by supervisor.
- Other duties as assigned.
- High school diploma or equivalent.
- One or more years of scheduling experience preferred.
- Strong customer service-related experience.
- Strong verbal and written communication skills, including the ability to communicate effectively with people from diverse backgrounds and language skills.
- Dependable, organized, flexible, cooperative in fulfilling role obligations, and self-directed with the ability to work collaboratively.
- Strong technical skills: Microsoft Office, Teams.
- Sound and reasonable decision-making judgment skills required. Ability to multitask and work in a fast-moving environment.
- Must remain in a stationary position for long periods of time at a desk or computer.
- Requires occasional standing, sitting, walking; using hands to finger, handle, or feel objects, tools, or controls; reaching with hands and arms; climbing stairs; hearing; talking.
- Office environment.
- Travel to other office locations may be required.
- 401k.
- Medical, Vision & Dental Insurance.
- PTO, Sick Time, Floating Holidays.
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