RN Patient Care Coordinator

4 weeks ago


Fall River, Massachusetts, United States IASIS Healthcare Full time
Job Summary

The RN Patient Navigator is responsible for advancing exceptional surgical care through coordination, support, education, and advocacy. This role collaborates with key stakeholders to plan, organize, and manage activities of the Orthopedic, Spine, and Bariatric Surgical Programs.

Key Responsibilities
  • Establishes close relationships with and serves as primary point of contact for orthopedic, spine, and bariatric patients and provider offices.
  • Serves as liaison for patients and their care teams, responsible for follow-up with patients, monitoring progress, coaching, and providing education through the completion of the surgical continuum.
  • Identifies concerns through the surgical continuum and facilitates timely communication and collaboration between office practice, scheduling, preoperative, intraoperative, and postoperative phases, and post-acute care teams.
  • Oversees data collection, patient-reported outcomes, and abstracting of information into reporting tools and patient management systems.
  • Assists with the development and implementation of evidence-based protocols and programs, responsible for required documentation for Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program.
  • Facilitates Center of Orthopedic Excellence, Spine, and Bariatrics Committee meetings, contributes to the strategic management and planning for the Joint Commission Advanced Orthopedic and Spine Certifications and Metabolic and Bariatric Surgery Accreditation and Quality Program surveys.
  • Demonstrates respect and regard for the dignity of all patients, families, visitors, and fellow employees to ensure a professional, responsible, and courteous environment.
Requirements
  • Requires effective use of problem-solving, negotiating, conflict management, team-leading, and team-building skills.
  • Must possess the ability to communicate well in written and verbal forms with others, both internally and externally.
  • Must have a thorough knowledge of health system organizations, administration, policies, and procedures.
Education and Experience
  • Education: BSN required, Master's Degree preferred.
  • Experience: Acute care clinical experience preferably in medical-surgical unit or perioperative services.
  • Certification/Licensure: RN MA license, Certification in specialty preferred.

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