Automotive Service Representative
3 weeks ago
We are seeking an Automotive Service Representative to join our team at Meineke. The successful candidate will possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer service.
Job OverviewThis role involves interacting with customers to understand their vehicle problems, providing cost estimates for automotive repairs or maintenance, and advising customers on necessary services and options. You will also be responsible for coordinating with technicians to ensure timely completion of work, inspecting vehicles to identify problems, and maintaining strong relationships with customers.
Responsibilities- Customer Interaction: Interact with customers to understand their vehicle problems and explain the repair or maintenance process
- Cost Estimation: Develop cost estimates for automotive repairs or maintenance
- Sales and Marketing: Advise customers on necessary/suggested services and options
- Service Coordination: Coordinate with automotive technicians to ensure timely completion of work
- Vehicle Inspection: Inspect the vehicle and identify its problems by using automated diagnostic equipment or through physical inspection
- Progress Updates: Keep customers informed about the progress of the repairs or maintenance, and any changes in the schedule
- Relationship Building: Build and maintain strong, long-lasting customer relationships
- Administrative Tasks: Manage administrative tasks such as paperwork and records related to the service provided
- Education: High school diploma or equivalent required
- Driving Requirements: Valid state-issued driver's license and clean driving record required
- Background Check: Successful completion of a pre-employment drug and background screening
- Work Experience: At least two years of experience in a customer service and/or sales position or as an automotive technician is required; experience as an automotive service writer is preferred
- Knowledge: General working understanding of automotive technology, automotive service technician job duties, and automotive repair services is required
- Paid Training: Benefit from ongoing training and development programs to enhance your automotive knowledge and stay up-to-date with the latest industry trends and advancements
- Competitive Compensation: Enjoy competitive compensation and benefits package
- Career Advancement: Join a team of driven and talented individuals who share your passion for high-quality repair work and enjoy opportunities for career growth and advancement
$45,000 - $65,000 per year, depending on location and experience
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