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Pharmacy Operations Manager

1 month ago

Silver Spring, Maryland, United States Walgreens Full time
Job Description:

As a Pharmacy Operations Manager at Walgreens, you will be responsible for overseeing the day-to-day operations of our pharmacy department. This includes ensuring efficient workflow, a positive patient experience, and compliance with state and federal laws and regulations.

Key Responsibilities:
  • Manage pharmacy operations, including patient registration, prescription data entry, and medication preparation.
  • Supervise and train pharmacy technicians, including scheduling, performance management, and development.
  • Lead customer service initiatives, including resolving customer complaints and providing excellent patient care.
  • Coordinate and organize pharmacy daily schedule of activities, including managing core pharmacy workflow and driving excellence in pharmacy operations.
  • Ensure compliance with all business administrative activities and pharmacy inventory management tasks.
  • Manage annual inventory preparation and maintain accurate records.
  • Communicate with pharmacy team, relaying messages from the support center or other key emails as required.
Requirements:
  • High School Diploma, GED, or equivalent.
  • PTCB or ExCPT certification (except in Puerto Rico).
  • One year of work experience as a pharmacy technician in a retail or hospital setting.
  • Must be fluent in reading, writing, and speaking English (except in Puerto Rico).
  • Requires willingness to work flexible schedule, including evening and weekend hours.
Preferred Qualifications:
  • Previous people management/ leadership experience.
  • Previous work experience with Walgreens with an Exceeding Expectation on last performance evaluation.