Banquet Server
2 weeks ago
Job Summary:
This is a highly visible and key role responsible for the successful set-up, service, and tear down of all Banquet events to include coffee breaks, 3-meal dining, and bar operations. The Banquet Server will assist the Banquet Captain in the successful ownership and operational execution of Banquet Functions and duties.
Responsibilities:
- Meet and exceed customer expectations.
- Communicate effectively with customers, co-workers, and supervisors.
- Attend work on time as scheduled and adhere to attendance policy.
- Provide the highest quality of service at all times to guests.
- Set tables in assigned area correctly and uniformly, using clean, pressed linen, clean unspotted silverware, clean china with no chips or cracks, and clean unspotted glassware.
- Know the menu for each function served and be able to knowledgeably explain the major ingredients and preparation methods for each item to be served.
- Keep station neat and clean during service, constantly patrol assigned station, refill water and coffee, remove service items and condiments per established policies and procedures, and check on guests.
- Serve food, coffee, water, and other beverages to customers, refill beverages as needed, receive customer order for any food or beverage that varies from the set menu, and refer complaints on food to service to the Banquet Manager.
- Perform all opening and closing side duties assigned, clean function room and back of house areas during and after banquet functions, return all reusable table complements and condiments to be cleaned and refilled, and assist the Captain in breaking down buffet or other special food service tables and equipment.
- Set up, serve, and break down coffee breaks, receptions, other special functions, as assigned, following standard policies and procedures.
- Assist Captain in setting up buffet and other special food services tables/stations, greet and serve guests, following guidelines for "Aggressive Hospitality" and all other details of our policies and procedures regarding the service of food and beverage, and follow all guest check and money-handling procedures when serving a la carte and beverage orders.
Requirements:
- Minimum of 19 years of age to serve alcoholic beverages.
- Knowledge of various food-service styles (plated, buffet, French, Russian, Table-Side, Butler Service).
- Ability to satisfactorily communicate in English with Guests, Management, Staff, and co-workers to their understanding.
- Ability to provide legible, written communication.
- Ability to compute basic mathematical calculations.
- Knowledge of effective office organizational practices.
- Ability to maintain strict confidentiality.
Education/Experience:
- 3 or more years of previous banquet experience, preferably in a four-diamond property.
Benefits:
- Medical, Dental, and Vision.
- Life Insurance.
- Employee Assistance Program (EAP).
- 401(k).
- Vacation and Paid Time Off (PTO).
- Tuition Reimbursement.
- Complimentary and Discounted Rooms.
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