Software Implementation Specialist

4 days ago


Park Ridge, Illinois, United States PCMI LLC Full time
Job Overview

We are seeking a highly skilled Software Implementation Specialist to join our team at PCMI LLC. This role involves leading planning and design workshops, educating customers on our PCRS platform, and collaborating with clients on key decisions to drive best practices.

The ideal candidate will have 2-4 years of experience as an Application Consultant at a SaaS company in Professional Services, with a strong knowledge of automobile finance and insurance industry. They should be able to analyze business operations and methodology to develop best practices, recommend solutions for customer pain points, and conduct user acceptance testing.

This is a fantastic opportunity to work with a fast-growing, leading provider of integrated software for Extended Warranty Management and Finance and Insurance (F&I) administration. Our team operates in a fast-paced, entrepreneurial environment, and we offer a comprehensive benefit package, including competitive compensation from $85,000-$100,000 annually.*

*Individual compensation packages are based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.

Key Responsibilities
  • Deliver in-person and virtual consultative sessions with customers.
  • Analyze business operations and methodology to develop best practices.
  • Recommend solutions for customer pain points, gaps, needs, goals.
  • Conduct user acceptance testing with customers.
  • Perform operational assessment post-implementation to drive product adoption, improve business operations, and refine best practices.
  • Demonstrate subject matter expertise in PCRS administration platform for the customer's end-to-end business operations.


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