Supervisor Banquet Coordinator
2 months ago
About the Role
We are seeking a highly skilled and experienced Supervisor to join our team at Invited. As a key member of our Food and Beverage department, you will be responsible for ensuring exceptional service and quality in our banquet operations.
Key Responsibilities
- Develop and performance manage banquet service personnel in accordance with Club procedures.
- Implement various training programs to maintain a well-trained staff adhering to the Invited service standards.
- Communicate with the Private Event Director to ensure correct staffing and execution of events.
- Ensure service of food and beverage to Members and guests, adhering to Invited standards of service and excellence.
- Oversee events/banquets and ensure food is served on time.
- Collect payment for events and complete necessary paperwork.
- Ensure the break down and set up of rooms utilizing function books.
- Start opening procedures for areas in the Banquet department.
- Record information in the MOD log for the next shift.
- Provide a Warm Welcome by greeting Members promptly by name.
- Ensure side work is completed, as outlined in Star Service expectations.
- Assist fellow Employees, Members, and guests to ensure delivery of the 3 steps of service.
- Notify supervisor of Member/Guest complaints and rectify as soon as possible.
Requirements
- 2+ years in Club supervisory or related field in Food & Beverage Industry.
- Completion of STAR Service Training and alcohol (ASAP), CPR Certification preferred, Food Safety Program (FSP) and have completed appropriate conduct training (HFWACT).
- Service STAR Training, Alcohol Management.
About Invited
Invited is a company that values inclusiveness and welcomes individuals from diverse backgrounds. We are passionate about building relationships and enriching lives through our services.
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