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Customer Care Specialist

2 months ago

Roseville, California, United States Cresleigh Homes Full time
Customer Care Representative

Cresleigh Homes is seeking an experienced Customer Care Representative to manage Service Requests and conduct customer orientations. The ideal candidate will have a strong understanding of construction standards and practices, as well as excellent communication and problem-solving skills.

Key Responsibilities:
  • Investigate and identify warrantable issues as reported by homeowners
  • Oversee completion of warranty repairs on all closed homes
  • Monitor and expedite payable repairs
  • Maintain all files and update and distribute customer care related documents and reports as needed
Requirements:
  • Basic knowledge of construction standards and practices
  • Experience in residential construction or a trade related to the construction of residential dwellings
  • Detail oriented and organized
  • Ability to diagnose deficiencies and manage corrections
  • Ability to work independently
  • Basic computer skills
We Offer:
  • Medical, Dental, Vision Insurance
  • Life and Disability Insurance
  • 401K Retirement plan with company match
  • Health Club reimbursement
  • Paid time off; Holidays, Vacation, Sick
  • Competitive wages plus monthly AUTO allowance

Cresleigh Homes is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.