Pharmacy Team Lead
1 week ago
Job Summary
The Emerging Store Manager is a key leadership role at Walgreens, responsible for overseeing the daily operations of a retail store. This position requires strong leadership and management skills, as well as the ability to drive sales growth and improve customer satisfaction.
Key Responsibilities
- Customer Experience
- Engage with customers and patients to provide exceptional service and resolve any issues that may arise.
- Monitor customer feedback and use it to improve the overall customer experience.
- Develop and implement strategies to increase customer loyalty and retention.
- Operations
- Supervise the daily operations of the store, including managing inventory, scheduling, and staff performance.
- Collaborate with the Store Manager to develop and implement business plans and strategies.
- Monitor and analyze sales data to identify trends and opportunities for growth.
- People & Performance Management
- Lead and develop a high-performing team of retail associates and pharmacy technicians.
- Provide coaching, training, and feedback to team members to ensure they have the skills and knowledge needed to succeed.
- Manage performance issues and develop plans to improve team member performance.
- Training & Personal Development
- Complete all required training and development programs, including the Store Manager learning and development program.
- Stay up-to-date on industry trends and best practices through ongoing education and training.
- Develop and implement plans to improve personal and professional skills.
Requirements
- Bachelor's degree or equivalent experience.
- Strong leadership and management skills, with experience in a retail or pharmacy environment.
- Excellent communication and interpersonal skills, with the ability to work effectively with customers, team members, and external partners.
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Willingness to relocate to a different store location, if required.
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