Utilities Billing Supervisor
2 weeks ago
Join the City of Henderson, KY team as a Utilities Billing Supervisor and take on a challenging role that requires strong leadership and analytical skills. As a key member of our Finance Department, you will be responsible for supervising the daily operations of utility billing, approving and processing related transactions, and maintaining financial accounts and records.
Key Responsibilities:- Supervise and direct assigned staff, ensuring efficient and accurate processing of utility bills and related transactions.
- Oversee daily operations of billing, adjustments, and other assigned areas, ensuring compliance with departmental policies and procedures.
- Train and develop department employees, temporary workers, and others in utility billing procedures and best practices.
- Review financial reports, activity reports, and printouts to ensure accuracy and completeness of transactions and work.
- Interpret departmental policies and procedures, and provide explanations to employees and the general public regarding related financial matters.
- Research and resolve account errors, delinquent payments, and other matters, ensuring timely and accurate resolution.
- Assist in developing and implementing operating procedures for assigned areas, ensuring efficiency and effectiveness.
- Collaborate with auditors to provide requested information and support.
- Establish and maintain accurate and up-to-date customer account files, ensuring timely and accurate billing and collections.
- Respond to customer inquiries and complaints, providing prompt and professional service.
- Perform related duties as required, necessary, or assigned, ensuring the highest level of customer service and satisfaction.
- Associate degree with coursework emphasis in accounting or business administration.
- One year of previous experience and/or training in related supervisory work, in addition to experience in performing related bookkeeping and accounting work.
- Valid driver's license.
- Health Insurance
- Group Life Insurance
- Dental Insurance
- Vision Insurance
- Cancer Insurance
- Disability Insurance
- Accident Insurance
- Critical Illness Insurance
- Retirement
- Vacation
- Sick time
- Personal time (full-time employees only)
- Holidays (for eligible employees)
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