Customer Service Representative

4 weeks ago


Gulfport, Mississippi, United States Chico's Full time

At Chico's, we are committed to delivering exceptional customer experiences across all our brands. As a Customer Service Representative - Omni Channel, you will play a critical role in ensuring our customers receive the most amazing personal service, whether they interact with us through phone, chat, or email.

This position requires a high level of sophistication, technology, and infrastructure to manage inquiries completely and accurately according to our company standards. You will be responsible for handling customer phone calls, chats, and emails, resolving complaints and problems to the satisfaction of the customer, and maintaining accurate customer data.

Key responsibilities include:

  • Resolving customer complaints and problems to the satisfaction of the customer.
  • Completing and maintaining accurate customer data, including documentation of discussions, issues, customer requests, and other relevant information.
  • Suggesting customer service process improvements and participating in customer service initiatives for increased effectiveness.
  • Maintaining confidentiality of all company and customer data/information.
  • Participating in individual/team training and meetings to ensure knowledge is up to date.
  • Performing all financial and administrative activities effectively and in accordance with policy, including credit card handling, PCI compliance, and reporting.
  • Partnering with management, if necessary, to ensure first contact resolution and alerting management of issues or concerns that require escalation for complete resolution or which may indicate a larger, underlying problem.
  • Strong computer proficiency in Microsoft Office products and ability to adapt to technology provided by the company.
  • Outstanding interpersonal and relationship-building skills.
  • Ability to work independently, adhere to work schedule, and manage regular duties with minimal supervision.
  • Ability to work flexible schedule to meet business needs, including nights and weekends, from home (and onsite for Winder or Fort Myers).


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