Field Service Representative

1 month ago


Gulfport, Mississippi, United States The Hillman Group Full time
Job Summary

As a Field Service Representative with The Hillman Group, you will play a critical role in ensuring that our customers receive exceptional service and support. This position requires a strong ability to work independently, think critically, and communicate effectively with customers and colleagues.

Key Responsibilities:
  • Travel to and among customer store locations to provide merchandising services and on-site customer support.
  • Maintain customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, and placing customer orders.
  • Establish and maintain effective professional relationships with store personnel, including regular contact with store management.
  • Conduct product training for store personnel as required.
  • Improve and grow sales by securing additional store retail space and through cross-merchandising, end cap placement, etc.
  • Attend promotional days and grand openings to educate customers and employees on Hillman product lines.
Requirements:
  • High school diploma or equivalent.
  • Two years of field service or merchandising experience preferred, ideally in a large-scale retail environment.
Competencies:
  • Intermediate knowledge of Word, Excel, and Windows.
  • Able to read and execute store plan-o-grams in an efficient manner.
  • Strong organizational, planning, and problem-solving skills.
  • Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
  • Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
Work Environment and Physical Demands:

The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing a safe and healthy work environment for all employees. This position requires the ability to lift up to 30 pounds and push/pull up to 100 pounds, as well as the ability to work in a fast-paced environment with frequent travel.



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