Field Service Representative
2 weeks ago
As a Field Service Representative with The Hillman Group, you will play a critical role in ensuring that our customers receive exceptional service and support. This position requires a strong ability to work independently, think critically, and communicate effectively with customers and colleagues.
Key Responsibilities:- Travel to and among customer store locations to provide merchandising services and on-site customer support.
- Maintain customer stores by ensuring displays are set to plan-o-grams, assessing inventory levels, and placing customer orders.
- Establish and maintain effective professional relationships with store personnel, including regular contact with store management.
- Conduct product training for store personnel as required.
- Improve and grow sales by securing additional store retail space and through cross-merchandising, end cap placement, etc.
- Attend promotional days and grand openings to educate customers and employees on Hillman product lines.
- High school diploma or equivalent.
- Two years of field service or merchandising experience preferred, ideally in a large-scale retail environment.
- Intermediate knowledge of Word, Excel, and Windows.
- Able to read and execute store plan-o-grams in an efficient manner.
- Strong organizational, planning, and problem-solving skills.
- Strong interpersonal and communication skills - able to establish and maintain effective working relationships with customers and deal tactfully with the public.
- Able to regularly travel to and among store locations, with occasional overnight stays as required to effectively service the territory.
The Hillman Group is an Equal Employment Opportunity and Affirmative Action Employer. We are committed to providing a safe and healthy work environment for all employees. This position requires the ability to lift up to 30 pounds and push/pull up to 100 pounds, as well as the ability to work in a fast-paced environment with frequent travel.
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Field Service Representative
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