Customer Service Representative

4 days ago


Wilmington, Delaware, United States Sonesta International Hotels Full time
Company Overview
Sonesta International Hotels is a hospitality leader with a reputation for excellence. Our commitment to delivering exceptional service and creating unforgettable experiences sets us apart from other hotel chains.

Job Summary
We are seeking a skilled Guest Services Agent to join our team at Sonesta International Hotels. As a key member of our front desk staff, you will be responsible for providing exceptional customer service, managing reservations, and ensuring seamless guest experiences.

Responsibilities:
• Deliver exceptional customer service to guests, responding promptly to their needs and resolving any issues that may arise
• Register guests, issue room keys, and provide information on hotel services and room location
• Accurately process all cash and credit card transactions in accordance with established procedures
• Maintain the security of cash, credit card transactions, and guest information
• Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management
• Ensure guest special requests are fulfilled and proper delivery of guest services is delivered

Requirements:
• High School diploma or equivalent required
• One year of previous hotel experience, or retail customer service preferred
• Ability to speak, read, and write fluent English; other languages beneficial
• Professional verbal and written communication skills
• Mathematical skills, including basic math, budgeting, profit/loss concepts, percentages, and variances preferred

Benefits:
Sonesta International Hotels recognizes the importance of benefits in attracting and retaining top talent. We offer a comprehensive package, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts

Estimated Salary: $45,000 - $60,000 per annum

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