CarMax Sales Consultant

6 days ago


Norman, Oklahoma, United States CarMax Full time

At CarMax, we are revolutionizing the way cars are bought and sold. As a CUSTOMER SERVICE SPECIALIST, you will be empowered to deliver an exceptional experience for our customers by acting as a guide and providing support during every step of their CarMax journey. Our simple and seamless process is what sets us apart from the rest.

About This Role

This is a high-energy retail sales environment where you will work as a team to meet goals and handle a wide range of customer interactions. To make sure everything goes smoothly, the ability to quickly build rapport with people and understand their needs is essential. You will manage a variety of diverse tasks, with limited supervision, including vehicle sales, processing of sales paperwork, assessing vehicle condition for use in appraisals, and even managing repair orders.

Key Responsibilities
  • Provide exceptional customer service by guiding customers every step of the way, from sale or facilitating the appraisal to test drives and arranging financing applications.
  • Conduct vehicle condition assessments by collecting, recording, and communicating information to Buyers that will be used to perform customer appraisals.
  • Check in and receive vehicles that are shipped to CarMax; complete the daily scanning and reconciliation of vehicle inventory.
  • Perform cosmetic inspections and ensure that all vehicles meet CarMax Quality Standards.
  • Create service appointments and review repair order invoices for retail service work performed; ensure accuracy of documentation for billing.
Requirements

To succeed in this role, you must possess:

  • Demonstrate exceptional communication skills.
  • Display confidence in self, the product, and CarMax.
  • Ability to build and maintain strong relationships.
  • Demonstrate strong team behaviors including integrity, respect, inclusion, fairness, and fun.
  • Balance the needs of the Customer and the business when making decisions.
About CarMax

We disrupted the auto industry by delivering the honest, transparent, and high-integrity experience customers want and deserve. With over 200 locations nationwide, we have become the nation's largest retailer of used cars. Our innovative thinking has helped us achieve great success, and now it's your turn to join us on this exciting journey.



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