Senior Director of Technical Support and Customer Services
4 weeks ago
The Senior Director of Technical Support and Customer Services will lead the services team in delivering industry-leading customer satisfaction and loyalty. This role requires a strong understanding of RV Electrical systems, experience managing technical support teams, and the skills to drive high customer satisfaction.
Responsibilities:
- Lead a team of Technical Support and Services team-members.
- Management and product enablement/coaching.
- Lead the Services team to adopt industry standards and best-practices to achieve operational efficiency.
- Design and implement processes, systems, and structures to deliver high-quality customer results.
- Deliver global enterprise-class technical support services via phone and e-support.
- Establish and communicate KPIs and measurements across the services organization.
- Identify gaps and present solutions to align with organizational goals.
- Responsible for creation, management, and oversight of Technical Support SLAs and adherence.
- Manage the support ticketing tool and support processes.
- Partner with Engineering, Customer Success, Sales, and Implementation to ensure strong client sentiment.
- Act as executive sponsor for Support and Services related escalations.
- Drive growth of team members, productivity, and retention through training and education programs.
- Own the overall customer support experience program and drive continuous improvement.
- Create a support experience delivering a competitive advantage and value to customers.
- Lead and develop a strong team of support and service professionals.
- Develop operations-related plans, budgets, policies, and procedures to achieve customer satisfaction objectives.
Qualifications:
- Extensive experience in transforming processes to change outcomes.
- Deep expertise in building teams, scalable processes, and metrics-based management.
Ideal pay range would be within $90k-$120k.
-
Customer Service Specialist
5 months ago
Middlebury, United States Jayco Full timePurpose: This position exists to interface with dealers and retail customers ensuring Jayco's product warranty and service objectives are administered and accomplished in a timely, cost effective manner. Essential Functions: Communicates with customers and dealers in a professional manner to gather facts, negotiate solutions and resolve disputes. Responds...
-
Theatre Technical Director
4 weeks ago
Middlebury (village), Vermont, United States Middlebury College Full timeJob SummaryMiddlebury College seeks a highly skilled and experienced Theatre Technical Director to provide technical direction, instruction, and creative input for Theatre Department productions and classes. The successful candidate will collaborate with theatre faculty and staff to achieve departmental mission and goals.Key ResponsibilitiesCollaborate with...
-
Senior Technical Lead
4 weeks ago
Middlebury, Connecticut, United States RBC Bearings Full timeJob SummaryWe are seeking a highly skilled and experienced Application & Development Supervisor to join our team at RBC Bearings. This is a critical role that requires a strong technical background and leadership skills to manage the Engineering Department.Key ResponsibilitiesPrepare and maintain documentation for engineering change requests and ensure...
-
Theatre Technical Director
4 weeks ago
Middlebury (village), Vermont, United States Middlebury College Full timeJob SummaryMiddlebury College seeks a highly skilled and experienced Theatre Technical Director to lead our theatre department's productions and classes. As a key member of our team, you will provide technical direction, instruction, and creative input to ensure the success of our productions.This is a full-time, benefits-eligible position with a hiring...
-
Customer Support Representative
2 weeks ago
Middlebury, United States National Bank of Middlebury Full timeJob Type Full-time Description Do you have a flair for projecting warmth, professionalism, and confidence over the phone? Do you enjoy a fast-paced and fun work environment? Are you looking for an employer that encourages and supports employee education and career growth? If so, we have an opportunity for you! NBM currently has a full-time Customer...
-
Customer Support Representative
3 weeks ago
Middlebury, United States National Bank of Middlebury Full timeJob Type Full-time Description Do you have a flair for projecting warmth, professionalism, and confidence over the phone? Do you enjoy a fast-paced and fun work environment? Are you looking for an employer that encourages and supports employee education and career growth? If so, we have an opportunity for you! NBM currently has a full-time Customer...
-
SERVER - The Residence at Otter Creek
2 weeks ago
Middlebury, United States LCB Senior Living, LLC Full timeJob DetailsJob Location The Residence at Otter Creek - Middlebury, VT DescriptionLCB Senior Living is hiring a Server at The Residence at Otter Creek. Apply today for immediate consideration!**Per Diem!****Ask us about our same day pay options!!**What We Offer: Great benefits starting from Day One (Full-Time) Health Vision Dental 401k PTO- Paid Time Off...
-
SERVER - The Residence at Otter Creek
12 hours ago
Middlebury, United States LCB Senior Living, LLC Full timeJob DetailsJob Location The Residence at Otter Creek - Middlebury, VT DescriptionLCB Senior Living is hiring a Server at The Residence at Otter Creek. Apply today for immediate consideration!**Part Time!****Ask us about our same day pay options!!**What We Offer: Great benefits starting from Day One (Full-Time) Health Vision Dental 401k PTO- Paid Time Off...
-
PT Customer Service Leader
2 months ago
Middlebury, United States Hannaford Supermarkets Full timeAddress: USA-VT-Middlebury-260 Court St Store Code: Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...
-
FT Customer Service Leader
2 months ago
Middlebury, United States Hannaford Supermarkets Full timeAddress: USA-VT-Middlebury-260 Court St Store Code: Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...
-
Server - The Residence at Otter Creek
6 months ago
Middlebury, United States LCB Senior Living, LLC Full timeJob DetailsJob Location The Residence at Otter Creek - Middlebury, VT DescriptionIf you have been looking for a career that loves you back... This is the one!LCB Senior Living is hiring Servers at The Residence at Otter Creek. Apply today for immediate consideration!**Hiring Full Time and Part Time****Weekends as needed, no late nights**What We Offer: Great...
-
Server - The Residence at Otter Creek
1 month ago
Middlebury (village), Vermont, United States LCB Senior Living, LLC Full timeJob SummaryWe are seeking a skilled Server to join our team at The Residence at Otter Creek, a community of LCB Senior Living, LLC. As a Server, you will provide exceptional customer service and promote a restaurant-style dining atmosphere for our residents and guests.Key ResponsibilitiesProvide a high level of customer service and promote a positive dining...
-
Customer Service Leader
4 weeks ago
Middlebury (village), Vermont, United States Hannaford Supermarkets Full timeJob SummaryAs a Customer Service Leader at Hannaford Supermarkets, you will be responsible for providing exceptional customer service and ensuring a positive shopping experience for our customers. You will be the face of our store, and your role will be crucial in maintaining a clean, safe, and welcoming environment for our customers and associates.Key...
-
Server - Dining Experience Specialist
4 weeks ago
Middlebury (village), Vermont, United States LCB Senior Living, LLC Full timeJob SummaryWe are seeking a skilled Server to join our team at The Residence at Otter Creek, a community of LCB Senior Living, LLC. As a Server, you will provide exceptional customer service and promote a restaurant-style dining atmosphere for our residents and guests.Key ResponsibilitiesProvide a high level of customer service and promote a positive dining...
-
Customer Service Associate
3 weeks ago
Middlebury, Connecticut, United States Family Dollar Full timeKey Responsibilities:As a Customer Service Representative at Family Dollar, you will be responsible for providing exceptional service to customers, greeting them and assisting with the selection of merchandise, and completing cash register transactions. You will also be expected to answer questions regarding the store and its merchandise, ensuring a positive...
-
Server - The Residence at Otter Creek
4 weeks ago
Middlebury (village), Vermont, United States LCB Senior Living, LLC Full timeJob Title: Server - The Residence at Otter CreekWe are seeking a Server to join our team at The Residence at Otter Creek, a senior living community in Middlebury, VT. As a Server, you will provide exceptional customer service to our residents and guests, ensuring a warm and welcoming dining experience.Responsibilities:Provide a high level of customer service...
-
PT Customer Service Associate
3 months ago
Middlebury, United States Hannaford Supermarkets Full timeAddress: USA-VT-Middlebury-260 Court St Store Code: Store 08121 Customer Service (7240912) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only...
-
Customer Service Representative
4 weeks ago
Middlebury, United States Cornerstone Business Printing, LLC Full timeCustomer Service RepresentativeCornerstone Business Printing, LLC seeks a skilled Customer Service Representative to provide exceptional support to our customers. As a key member of our team, you will be responsible for delivering outstanding customer experiences through timely and effective communication, issue resolution, and order fulfillment.Key...
-
Customer Service Representative
4 weeks ago
Middlebury, United States Cornerstone Business Printing, LLC Full timeCustomer Service Representative Middlebury, IN Provide exceptional customer service to our new and returning customers Work up to 40 hours/week, from 7 AM to 3:30 PM, no weekends or evenings Answer all telephone calls Record all order entries of personal check and stamper orders Assist customers with re-orders, new orders, and questions Follow up on any...
-
Customer Service Representative
1 month ago
Middlebury, United States Team Builder Recruiting Full timeDescription Customer Service Representative Middlebury, IN Provide exceptional customer service to our new and returning customers Work up to 40 hours/week, from 7 AM to 3:30 PM, no weekends or evenings Answer all telephone calls Record all order entries of personal check and stamper orders Assist customers with re-orders, new orders, and questions Follow...