Retail Customer Service Representative

8 hours ago


Fort Collins, Colorado, United States FedEx Office Full time
Job Summary

We are seeking a highly skilled and customer-focused Retail Customer Service Associate to join our team at FedEx Office. As a key member of our retail team, you will be responsible for delivering exceptional customer experiences, providing expert advice on our products and services, and ensuring seamless transactions.

Key Responsibilities
  • Provide exceptional customer service, anticipating and meeting customer needs, and resolving issues promptly and professionally.
  • Offer expert advice on our products and services, including printing, signs and graphics, and shipping solutions.
  • Process transactions accurately and efficiently, handling cash, credit card payments, and other forms of payment.
  • Maintain a safe and clean retail environment, adhering to company standards and policies.
  • Stay up-to-date on company policies, procedures, and promotions, and communicate effectively with customers and colleagues.
Requirements
  • High school diploma or equivalent required.
  • 6+ months of specialized experience in retail customer service or a related field.
  • Excellent verbal and written communication skills, with the ability to work effectively with customers and colleagues.
Working Conditions

This role requires standing for extended periods, moving and lifting up to 55 pounds, and working in a fast-paced environment with minimal supervision.

Benefits

FedEx Office offers a competitive hourly rate, opportunities for career growth and development, and a comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement.



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