Electrical Engineering Leadership Position
5 days ago
AST is a renowned provider of innovative products, services, and solutions for the Life Science Industry. Our cutting-edge technology enhances efficiency, productivity, and safety in flexible aseptic manufacturing processes.
We are seeking an experienced Service Engineer Lead to join our team. This key role requires strong technical expertise in Isolators and Automated Aseptic machinery, with a proven track record of successfully leading and managing teams to achieve objectives and deliver high-quality service.
Responsibilities:- Lead and manage the service engineering team, providing guidance, mentorship, and support to ensure team members achieve their goals and deliver exceptional service.
- Develop and implement strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction.
- Collaborate with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs).
- Conduct regular performance evaluations, provide feedback, and implement development plans to enhance the skills and capabilities of team members.
- Act as a subject matter expert, providing technical guidance and assistance to team members in troubleshooting complex issues and implementing solutions.
This full-time position is based in Tacoma, Washington, offering a competitive salary range of $90,000-$115,000 annually, including bonus potential, health plan options, a 401(K) match, and paid time off. AST is proud of its diverse and inclusive work environment, providing opportunities for personal and professional growth.
Qualifications:- Bachelor's degree in engineering, computer science, or a related field.
- 5+ years of experience in service engineering, with 2+ years in a leadership or managerial role.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
The successful candidate will be legally authorized to work in the United States and willing to take and pass a drug test. This is a safety-sensitive position that requires pre-employment drug testing, including testing for marijuana and THC.
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