Technical Leadership Position
7 days ago
We offer a challenging and rewarding work environment that enables every team member to meet and exceed their capabilities. Our team is committed to providing exceptional service to our clients, and we are seeking a highly skilled Service Engineer Lead to join us in this effort.
The successful candidate will be responsible for overseeing the service engineering team, developing and implementing strategies to optimize service delivery processes, and collaborating with cross-functional teams to identify and address technical challenges.
Key ResponsibilitiesThe key responsibilities of the Service Engineer Lead include:
- Leading and managing the service engineering team to achieve objectives and deliver exceptional service.
- Developing and implementing strategies to optimize service delivery processes, improve efficiency, and enhance customer satisfaction.
- Collaborating with cross-functional teams to identify and address technical challenges, escalate issues as needed, and drive resolution to meet service level agreements (SLAs).
- Conducting regular performance evaluations, providing feedback, and implementing development plans to enhance the skills and capabilities of team members.
The ideal candidate will have strong technical expertise in Isolators and Automated Aseptic machinery, excellent communication and interpersonal skills, and the ability to effectively collaborate with cross-functional teams and communicate technical concepts to non-technical stakeholders.
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