IT Service Desk Supervisor
4 weeks ago
We are seeking a highly skilled IT Service Desk Supervisor to join our team at Generac. As a key member of our IT organization, you will be responsible for delivering exceptional service desk support to our global users.
The successful candidate will have a strong background in IT service management, with experience in leading teams and developing processes to improve service delivery. You will be responsible for overseeing the day-to-day operations of the service desk, including managing incident trends, analyzing performance metrics, and implementing process improvements.
Key Responsibilities:
- Manage the service desk team to ensure timely and effective resolution of user issues
- Develop and implement processes to improve service delivery and reduce incident trends
- Collaborate with vendors to obtain equipment quotes and execute orders
- Monitor and maintain end-user equipment inventory
- Measure customer feedback and present findings to management
Requirements:
- Bachelor's degree in Computer Science, Business, or related field
- 5+ years of experience in IT service management, with a focus on service desk operations
- 2+ years of experience leading teams and developing processes
- Strong knowledge of IT service management tools and technologies
Generac is an equal opportunity employer and welcomes applications from diverse candidates.
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