Retail Key Carrier Supervisor

4 weeks ago


Strongsville, Ohio, United States TJ Maxx Full time
Key Carrier Supervisor Job Description

At TJ Maxx, we're always looking for talented individuals to join our team as Key Carrier Supervisors. As a Key Carrier, you'll play a vital role in maintaining the store's operations, ensuring a positive customer experience, and leading a team of Associates.

Key Responsibilities:

  • Alternate between Coordinator and Key Carrier roles based on store needs
  • Lead by example, demonstrating exceptional customer service and promoting a culture of honesty and integrity
  • Act as Manager on Duty, adhering to company policy and procedure
  • Ensure store team performs tasks and activities in accordance with store plan, prioritizing as needed
  • Address immediate customer service issues and provide coaching to Associates
  • Maintain accurate Associate coverage in service areas for a positive customer experience
  • Ensure Associates adhere to all operational procedures
  • Communicate effectively with management and Associates, setting and addressing priorities, and providing progress updates

Requirements:

  • Able to work a flexible schedule, including nights and weekends
  • Team player with excellent communication and organizational skills
  • Proven problem-solving skills and ability to act quickly under challenging circumstances
  • Knowledge of company standard software, systems, and procedures
  • 1 year retail experience and 6 months leadership experience

Benefits:

  • Associate discount
  • EAP
  • Smoking cessation
  • Bereavement
  • 401(k) Associate contributions
  • Child care & cell phone discounts
  • Pet & legal insurance
  • Credit union
  • Referral bonuses

Starting Pay Range: $14.00 to $14.50 per hour

Applicants with arrest or conviction records will be considered for employment.



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