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Customer Service Representative
2 months ago
Job Title: Customer Service Representative
Job Summary:
Orkin is seeking a highly motivated and customer-focused Customer Service Representative to join our team. As a Customer Service Representative, you will play a critical role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
- Field incoming requests and schedule service visits to ensure timely and efficient delivery of services
- Coordinate with technicians to schedule appointments and ensure that customers receive the best possible service
- Monitor and update customer database with accurate customer information, including call details, disposition of calls, payments, and other results
- Reschedule unserviced accounts within 24 hours
- Participate in quality assurance processes, programs, and initiatives to ensure that our services meet the highest standards
- Safeguard customer's privacy and other proprietary information
Requirements:
- Previous experience in customer service or sales preferred
- Ability to work Monday through Friday along with some Saturdays
- High School Diploma or equivalent required
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Strong attention to detail and follow through
- Demonstrated ability to prioritize tasks and manage time efficiently
What We Offer:
- Competitive hourly rate of $18.00 to $22.00
- Comprehensive benefits package, including medical, dental, vision, maternity, and life insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick leave
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Industry-leading, quality, comprehensive training program
About Orkin:
Orkin is a global residential and business service provider that provides the most accurate, comprehensive, and efficient pest management services for both residential and commercial customers. We are a financially stable and growing company, with a strong commitment to our customers and our employees.
