Automotive Service Advisor

1 month ago


Orlando, Florida, United States Classic Honda Full time
Job Title: Automotive Service Advisor

At Classic Honda, we are seeking an experienced Automotive Service Advisor to join our team. As a Service Advisor, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities:
  • Provide expert advice to customers on vehicle maintenance and repairs
  • Determine the nature of desired service and/or complaint, and promote the sales of labor, parts, and accessories
  • Write or type clear and precise repair instructions on the repair order for the technician
  • Provide estimates for labor and parts
  • Communicate with dispatch to determine the status of jobs throughout the day
  • Telephone or text customers when jobs are finished and discuss with them what was done
  • Cooperate with all other dealership personnel necessary to guarantee quality service
  • Coordinate with the manufacturer and/or extended warranty companies to get approval in advance of repairs and take precautions necessary to guarantee our payment
  • Be knowledgeable of the products we sell and the various warranties on them
  • Satisfy customers' immediate service needs, using low-key, high-integrity methods to present additional needed services
  • Meet or exceed sales quotas set by management
  • Test drive vehicles that have to be driven to ensure technicians have fixed problems with the vehicles
Requirements:
  • High School Diploma
  • 3-5 years of dealership Service Advisor experience
  • Reliable transportation
  • Valid driver's license with an acceptable driving record
  • Pass background screening requirements
Benefits:
  • 401(k) & 401(k) Matching
  • Employee Assistance Program
  • Health Insurance
  • Dental Insurance
  • Vision Insurance
  • Life Insurance
  • Flexible Spending Account
  • Paid Time Off after 6 months
  • Referral Program
  • Associate Discount Program
Work Environment:

Classic Honda is a family-owned group of auto dealerships representing four new car brands and two used car superstores. We operate on a one-price concept, where managers and associates embrace our negotiation-free sales environment and a philosophy that the customer comes first.

We are proud to be an equal opportunity workplace, committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, Veteran status, or other legally protected characteristics.



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