Automotive Service Consultant

1 month ago


Orlando, Florida, United States Starling Chevrolet Full time

Job Summary

At Starling Chevrolet, we are seeking a highly skilled Automotive Service Advisor to join our team. As a key member of our service department, you will play a critical role in ensuring our customers receive exceptional service and support.

Key Responsibilities

  • Review vehicle inspections and estimates to recommend proper maintenance care for optimal vehicle performance.
  • Answer phone calls and set appointments with customers.
  • Greet customers promptly and obtain necessary information.
  • Clearly report vehicle symptoms and determine recommended maintenance based on age, mileage, and vehicle history.
  • Prepare accurate estimates of labor and parts costs.
  • Monitor vehicle progress and update customers frequently.
  • Verify final invoices and explain completed work and charges to customers.
  • Conduct post-repair follow-up and resolve customer complaints.

Requirements

  • Proven record of achieving exceptional customer satisfaction.
  • High degree of ownership and accountability with effective prioritization skills.
  • Excellent communication skills and a high degree of integrity and professionalism.
  • Ability to work in a fast-paced environment with a high energy level.
  • GM experience preferred, with Spanish speaking skills a must.

Benefits

  • Excellent pay plan with unlimited potential.
  • Medical, dental, and vision coverage available after 2 months.
  • Paid vacation and 401(k) plan.
  • Equal opportunity employer.

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