Automotive Service Representative

4 weeks ago


Orlando, Florida, United States City Kia Of Orlando Full time

The City Kia Team is growing, and we're seeking an experienced Aftermarket Service Writer to join our team. As an Aftermarket Service Writer, you will have the opportunity to sell Automotive Accessories to every customer buying a car from our dealership or servicing their vehicle at our dealership.

This is a great opportunity for someone who enjoys communicating with people and helping them customize their vehicles. As a key member of our team, you will be responsible for:

  • Offering services and accessories to customers and providing them with an explanation of aftermarket products and manufacturer and dealership service procedures and policies.
  • Creating and maintaining excellent relationships with our customers, resolving issues quickly, and escalating to senior management as necessary.
  • Maintaining strong knowledge of all aftermarket products available to consumers for each of our vehicle models.
  • Training and providing the sales team with information on available aftermarket opportunities offered by the dealership.
  • Responsible for Customer Service follow-up and appointments.
  • Working with our Department Manager to ensure individual and department sales goals are met.
  • Explain the performance of the chosen accessory and its benefits to customers.

Requirements for this position include:

  • CDK experience is a must.
  • Automotive sales experience is a plus.
  • Automotive aftermarket sales experience is a plus.
  • Superior communication and customer service skills.
  • Scheduling and coordinating the timely installation of aftermarket products on the customer's vehicle.
  • Enthusiasm, strong communication skills, positive attitude, ambition, work ethic, professional conduct, high integrity, and dedication to process improvement.
  • Professional appearance required.
  • Valid driver's license.
  • Ability to work in a fast-paced environment.

We offer a competitive benefits package, including:

  • 401(k) matching.
  • Dental insurance.
  • Employee discount.
  • Flexible schedule.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Vision insurance.


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