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Card Disputes Specialist

1 month ago

Lakewood, United States FirstBank Full time
Card Disputes Representative Job Description

At FirstBank, we're committed to providing exceptional customer service and ensuring that our customers have a positive experience with our products and services. As a Card Disputes Representative, you'll play a critical role in resolving customer disputes related to their credit and debit cards.

Key Responsibilities:
  • Respond to and track card dispute claims within regulatory timeframes
  • Evaluate dispute cases and supporting documentation to identify the correct response to the claim
  • Assist customers with general dispute or ATM/Credit/Debit card product and service questions over the phone in a timely manner
  • Initiate disputes in an accurate and timely manner, in accordance with Visa's rules and applicable banking regulations
  • Communicate and address customer, internal departments, and branch questions related to dispute claim processing
  • Adhere to and understand the dispute processing timeframes allowable within Visa's core rules and applicable banking regulations, for both debit and credit disputes
  • Respond to ATM/Credit/Debit card questions and requests from internal departments and external customers
  • Perform other duties and projects as assigned
Requirements:
  • Entry-level position with little or no prior relevant work experience in the function
  • Basic card dispute knowledge
  • Good customer-service skills
  • Good verbal and written communication skills
  • Detail-oriented with strong ability to quickly adapt to changing priorities
  • Ability to meet deadlines
  • Ability to work efficiently in a fast-paced work environment
  • Basic skills in Microsoft Word and Excel
Working Conditions and Physical Requirements:
  • Frequently remains stationary throughout a typical business day
  • Frequently operates a computer and other office machinery, such as a calculator, copy machine, and computer printer
  • Occasionally moves about inside the office to access file cabinets, office machinery, and other rooms
  • Occasionally positions self to access drawers and shelves of various heights
  • Frequently reaches for and handles paperwork and files
  • Constantly communicates with customers, coworkers, and management in-person and on the phone
Benefits:
  • Competitive hourly rate of $20.50
  • Paid Time Off/paid leave programs
  • 401K/Employee Stock Ownership
  • United Healthcare medical
  • MetLife dental
  • VSP vision
  • Employee tuition reimbursement
  • Volunteer Time Off
  • Short-Term Disability
  • Long-Term Disability
  • Group Life Insurance/AD&D

FirstBank is an EOE/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, veteran status, or any other legally protected characteristic.