Cashier Specialist

The Customer Service Specialist 1 assists students in identifying District processes and procedures, resolving problems, and receiving tuition and fee payments. This position also assists students in completing Tuition Installment Payments and other customer service-related inquiries.

• Use established procedures to maintain all records and reports for the Cashiering module.
• Process incoming cash, check, or credit card deposits within 24 hours, including posting payments to student accounts or department deposits.
• Prepare scholarships to be booked into collect department receipts and add student information to the shared drive for posting to the student account.
• Verify that scholarships are posted correctly on the customer account.
• Maintain up-to-date knowledge of FERPA (Family Education Rights & Privacy Act) and related legislation; apply FERPA to activities/procedures to protect the confidentiality of student information.
• Positively respond to customer service inquiries and complaints by deescalating the situation, identifying the issue, and using the established procedures to identify available solutions that meet the customer's needs when possible.
• Effectively communicate with internal customers to ensure all receivable-related questions are answered and resolved, if necessary, promptly.
• Effectively communicate with external customers, such as scholarship donors, sponsorships, and other account holders, to ensure all questions related to their accounts are answered and resolved, if necessary, on time.

• High school diploma or GED.
• Experience using current cash handling procedures in a business environment.
• Experience documenting and updating information in written or electronic format to maintain accurate and complete records.

• Understanding of Generally Accepted Accounting Principles (GAAP).