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Desktop Support Specialist
2 months ago
Lee College is seeking a skilled Desktop Support Technician to join our team. As a Desktop Support Technician, you will be responsible for providing second-line computer support for all employees and student workstations at the Lee College Baytown campus and its satellite campus locations.
Key Responsibilities:- Diagnose and resolve computer software and hardware incidents, including operating systems, network connectivity, printers, scanners, and across a range of different software applications.
- Utilize problem-solving skills to implement temporary or permanent fixes with the aim of restoring service to users as soon as possible; escalating incidents to other support teams where necessary.
- Install, configure, and maintain ongoing usability for classroom and computer lab desktops, laptops, peripheral equipment, and software complying with given standards and guidelines.
- Pick up and deliver computer equipment and peripherals that require maintenance.
- Participate in important technological department projects and perform problem diagnosis of network and desktop environment under IT Management direction.
- Assess functional needs to determine hardware and software purchase specifications.
- Associate's (or higher) degree in a qualifying field or successful completion of sixty (60) college credit hours.
- Three (3) years of desktop support experience in Windows/Mac enterprise environments.
- Must have excellent communication skills, both oral and written.
- Must have excellent customer service skills.
- Must be available to work evenings and weekends as needed.
Lee College is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity and sexual orientation), national origin, age, disability, veteran status, genetic information or any other basis protected by law.
