Desktop Support Specialist

4 days ago


Baytown, Texas, United States Diverse Lynx Full time
About the Role

We are seeking a skilled Desktop Support Specialist to join our team at Diverse Lynx LLC. As a key member of our IT department, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests, and ensuring tickets are updated at all times until issues are resolved.

Key Responsibilities

Provides second-line investigation and diagnosis
Resolves and closes incidents/service requests as per the procedures & allocated timelines
Logs relevant incident/service request details as per process in ITSM tool
Communicates with client regarding incident progress
Ensures tickets are updated at all times until issues are resolved
Complies with Quality Health Safety Environment (QHSE) and IT policies
Liaises with clients, IT support groups and 3rd party providers when necessary
Performs staging of PCs
Performs IMAC (Install, Move, Add and Change) of End user hardware (Laptops, desktops, mobile devices, printers, desk phones, meeting room devices etc)
Conducts hardware and software maintenance and support
Troubleshoots and resolves PC incidents and/or VIP requests
Assists with Site Security Officer (SSO) on IT security issues and virus elimination
Creates/maintain documentation for scope of work
Special events coverage, meeting room & VCON & voice devices support
Centralized hardware and Spare part stocking and local site inventory management and asset management
Stock management
Break fix services to nearest small sites - leveraging shipping options (Device exchange or Loaner PC)
Hardware vendor coordination for Break fix
Imaging & provisioning of devices. Setup and build workstations
Update AMDB including hardware and software
PC and other devices - logistics management
Coordinate activities with third parties to resolve the IT issues or complete service requests
Follow standard operating procedures as documented in the knowledge management system.
Providing trainings / demo's when needed to end users
Onsite admin tasks e.g. backup, OS migration.
Onsite Operational support of Industrial mobility devices
Mobility - Operational support for company owned mobile phones / tablet devices and BYOD
Asset Disposal
Coordinate with regional/global support groups for end-to-end request resolution and escalation.
Operational support of Buyer certified standalone printers (driver installation / connectivity and printer software related troubleshooting
Operational support for non-network connected HBO AIO Printer / Scanner / Fax
Loading/Reloading of PCs with standard image for deployment of CME Kiosk Machines

About Us

Diverse Lynx LLC is an Equal Employment Opportunity employer. All qualified applicants will receive due consideration for employment without any discrimination. We promote and support a diverse workforce across all levels in the company.

  • Baytown, Texas, United States ApTask Full time

    Job Title: Desktop Support SpecialistWork Location: Remote(Onsite)Position Type: Full Time PermanentRelevant Experience (in Yrs): 5+ YearsMust Have Technical/Functional Skills:Strong knowledge of desktop/laptop hardwareGood knowledge of Win 10, Win 11 & MS OfficeKnowledge of Mac OS is preferred.Understanding of daily operations and delivery...


  • Baytown, Texas, United States ApTask Full time

    Job Title:Desktop Support SpecialistWork Location:Baytown, TX(Onsite)Position Type:Full Time PermanentRequirements:5+ Years of Relevant ExperienceKey Responsibilities:Strong knowledge of desktop/laptop hardwareGood knowledge of Win 10, Win 11 & MS OfficeKnowledge of Mac OS is preferredUnderstanding of daily operations and delivery processesApplication /...


  • Baytown, Texas, United States Diverse Lynx Full time

    Job Title: Onsite Desktop SupportWe are seeking a highly skilled and experienced Onsite Desktop Support professional to join our team at Diverse Lynx LLC. As an Onsite Desktop Support specialist, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests, and ensuring that all IT systems...


  • Baytown, Texas, United States ApTask Full time

    Job Title: Desktop Support Specialist for Oil and Gas Domain Work Location: Onsite in Baytown, TX Position Type: Full Time Permanent Relevant Experience (in Yrs): 5+ YearsMust Have Technical/Functional Skills: Strong knowledge of desktop/laptop hardware, Win 10, Win 11 & MS Office, Mac OS preferred. Understanding of daily operations and delivery processes,...


  • Baytown, Texas, United States Randstad Full time

    Job Title: Desktop Support TechnicianWe are seeking a skilled Desktop Support Technician to join our team at Randstad Digital. As a key member of our IT team, you will be responsible for providing technical support and assistance to our customers.Job Summary:The successful candidate will have a strong background in IT hardware and software, with experience...


  • Baytown, Texas, United States Randstad Full time

    Job SummaryRandstad Digital is seeking a skilled Desktop Support Technician to join our customer's team in Baytown, TX. As a Desktop Support Technician, you will be responsible for providing technical support and maintenance for desktop computers, laptops, and other IT equipment. You will work closely with the IT team to resolve technical issues, perform...


  • Baytown, Texas, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled Desktop Support Technician to join our team. As a key member of our support team, you will be responsible for providing top-notch support to our end users, ensuring their desktop and peripheral issues are resolved efficiently and effectively.Key ResponsibilitiesProvide on-site support for desktop and peripheral...


  • Baytown, Texas, United States Randstad Full time

    Job Summary:Randstad is seeking a skilled Desktop Support Team Lead to oversee a team of technical support specialists. The ideal candidate will have a strong background in IT and excellent leadership skills.Key Responsibilities:Team Leadership: Supervise and mentor a team of desktop support technicians, assign tasks, set priorities, and ensure timely...


  • Baytown, Texas, United States Randstad USA Full time

    Job Title: Desktop Support Team LeadWe are seeking a highly skilled and experienced Desktop Support Team Lead to join our team at Randstad USA. As a key member of our IT department, you will be responsible for leading a team of Desktop Support Technicians who provide technical support and maintenance for desktop computers, laptops, and associated software...


  • Baytown, Texas, United States HealthCare Support Full time

    Job Title: Travel Nurse RN SpecialistWe are seeking a skilled Travel Nurse RN Specialist to join our team in Pasadena, Texas. As a Travel Nurse RN Specialist, you will be responsible for providing high-quality patient care in the Neonatal Intensive Care unit.Job Summary:This is a 13-week travel nursing opportunity in Pasadena, Texas. The Travel Nurse RN...

  • IT Support Specialist

    3 weeks ago


    Baytown, Texas, United States Bayer Heritage Federal Credit Union Full time

    Job Title: IT Technician SpecialistAt Bayer Heritage Federal Credit Union, we are seeking a highly skilled IT Technician Specialist to join our team. As an IT Technician Specialist, you will be responsible for providing technical support and training to our personnel in the use of office automation products, personal computers, and online application...


  • Baytown, Texas, United States Diverse Lynx Full time

    About the RoleWe are seeking a highly skilled Onsite Support Executive to join our team at Diverse Lynx LLC. As a key member of our support team, you will be responsible for providing second-line investigation and diagnosis, resolving and closing incidents/service requests, and ensuring tickets are updated at all times until issues are resolved.Key...


  • Baytown, Texas, United States Bayer Heritage Federal Credit Union Full time

    Job Summary:We are seeking a highly skilled IT Support Specialist to join our team at Bayer Heritage Federal Credit Union. As an IT Support Specialist, you will be responsible for providing technical support and training to our personnel in the use of office automation products, personal computers, and online application systems.Key Responsibilities:Install...


  • Baytown, Texas, United States City of Baytown Full time

    Administrative Specialist Job DescriptionWe are seeking a highly organized and detail-oriented Administrative Specialist to join our Animal Control team. As an Administrative Specialist, you will play a vital role in supporting our animal control operations and administrative functions.Key Responsibilities:Maintain accurate records and perform data entry...

  • IT Support Specialist

    2 weeks ago


    Baytown, Texas, United States Bayer Heritage Federal Credit Union Full time

    Job SummaryWe are seeking a highly skilled IT Technician Specialist to join our team at Bayer Heritage Federal Credit Union. As a key member of our IT department, you will be responsible for providing technical support and training to our personnel, ensuring the smooth operation of our office automation systems and network infrastructure.Key...


  • Baytown, Texas, United States Lee College Full time

    Job SummaryWe are seeking a highly motivated and organized Academic Support Specialist to join our team at Lee College. The successful candidate will provide academic support to students in a variety of subjects, promote on-campus tutoring services, and work collaboratively with faculty and student divisions to coordinate additional services.Key...


  • Baytown, Texas, United States Lee College Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Academic Support Specialist to join our team at Lee College. The successful candidate will provide academic support to students in nursing prerequisites, promoting a positive and inclusive learning environment.Key ResponsibilitiesProvide one-on-one and small group tutoring in nursing...


  • Baytown, Texas, United States KBR Full time

    Job Title: APS-3 Operations Support SpecialistKBR is seeking a highly skilled Operations Support Specialist to join our team in support of the APS-3 program. As a key member of our operations team, you will be responsible for providing subject matter expertise in automated systems, Army policies, and program procedures.Key Responsibilities:Provide...


  • Baytown, Texas, United States KBR Full time

    Job SummaryThe Operations Support Specialist for the APS-3 program will provide subject matter expertise in automated systems provided by the Army to support the APS-3 program, along with expert knowledge of Army and program policies and procedures. This role will work autonomously with minimal supervision and be expected to have set deliverables to...


  • Baytown, Texas, United States KBR Full time

    Job SummaryThe Operations Support Specialist - APS-3 will be responsible for providing subject matter expertise in automated systems provided by the Army to support the APS-3 program. This includes expert knowledge of Army and program policies and procedures. The ideal candidate will work autonomously with minimal supervision and have set deliverables to...