Collision Repair Center Manager

7 days ago


Tacoma, Washington, United States Puget Collision Full time

At Puget Collision, we are seeking an experienced Collision Center Leader to join our team. This individual will be responsible for overseeing the daily operations of our collision repair facility, ensuring that all work is performed to the highest standards of quality and customer satisfaction.

The estimated annual salary for this position is $85,000-$110,000 based on location and experience.

Job Description:

In this role, you will have complete responsibility for the results of the assigned collision repair facility. You must be an experienced professional in every aspect of Auto Body Shop Collision Repair and performance management.

Key Responsibilities:

  • Manage Key Performance Indicators and ensure they meet expectation, including capturing customers, customer service scores, and cycle time efficiency.
  • Develop and maintain positive relations with customers to exceed expectations and deliver 100% customer satisfaction.
  • Ensure shop compliance on all items, including calibrations, and that every vehicle is repaired to manufacturer specifications.
  • Responsible for creating center strategy and solutions as needed to obtain monthly sales goals.
  • Extensive knowledge in Insurance Carrier DRP account management, including capturing all drive estimates and DRP assignments.

Requirements:

  • 10-15 years auto body shop experience.
  • Ability to manage business plans and adjust strategies based on reporting metrics.
  • Understanding and experience with major insurance DRP programs.
  • Excellent verbal, written, and interpersonal communication skills.


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