Marketing and Customer Engagement Associate

14 hours ago


Virginia Beach, Virginia, United States REI Management Services LLC Full time

Marketing and Customer Engagement Role

We are a leading marketing and sales firm seeking a talented individual to join our team as a Verizon Customer Service Associate. This role is responsible for delivering exceptional customer experiences through personalized interactions and support.

About the Job

As a key member of our team, you will:

  • Develop Strong Relationships: Build strong relationships with customers through effective communication and personalized support.
  • Collaborate with Teams: Work closely with the sales, customer service, and advertising teams to ensure seamless communication and completion of the enrollment process.
  • Drive Sales Growth: Assist the Verizon sales team by offering top-notch customer service to current and potential customers, helping to increase weekly and monthly sales goals.
  • Maintain Data Integrity: Ensure the accuracy of all data during customer renewal or acquisition enrollment processes.
  • Participate in Professional Development: Attend Verizon Customer Service Associate meetings in person and via zoom to enhance client knowledge and drive sales.

Requirements

To be successful in this role, you should have:

  • High School Diploma or Equivalent: A high school diploma or equivalent is required.
  • Previous Customer Service Experience: Previous experience in a customer service or sales role is preferred.
  • Key Skills: Possess highly organized, responsive, detail-oriented, and teamwork skills, with a 'can-do' attitude and ability to prioritize multiple tasks with high accuracy.
  • Solution-Oriented Individual: Be self-directed, detail-oriented, and inquisitive, with a desire to solve problems.
  • Effective Communication: Communicate clearly and concisely both orally and in writing, and diplomatically enforce deadlines.
  • Interpersonal Skills: Possess excellent interpersonal skills, focusing on rapport-building, listening, and questioning abilities.

Salary Range: $55,000 - $75,000 per year, depending on location and experience.



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