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Senior Fraud Analyst II

1 month ago

Tampa, Florida, United States Bank of America Full time
Job Description:

This role is responsible for reviewing complex products to prevent and detect potential fraud. Key responsibilities include researching and analyzing account activity to assess levels of risk and fraud. The ideal candidate will have strong analytical skills and be able to make decisions based on judgment and research.

Key Responsibilities:
  • Research and analyze account activity to assess levels of risk and fraud
  • Make decisions based on judgment and research
  • Complete inbound and outbound calls to resolve fraudulent activity and service support
  • Perform functions related to research and resolution
Requirements:
  • Services banking products with high-risk activity to maximize approval of legitimate transactions
  • Makes decisions based on judgment, research, and extensive job experience
  • Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
  • Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
Desired Skills:
  • Analytical thinking
  • Client experience branding
  • Customer and client focus
  • Due diligence
  • Research
  • Attention to detail
  • Data collection and entry
  • Policies, procedures, and guidelines
  • Referral management
  • Written communications
  • Adaptability
  • Business intelligence
  • Investigation management
  • Issue management
  • Relationship building
Work Schedule:

2nd shift (United States of America)

Hours Per Week:

40