Senior Fraud Prevention Specialist

3 weeks ago


Tampa, Florida, United States Bank of America Full time
Job Description:

At Bank of America, we are committed to providing a secure and trustworthy environment for our customers. As a Sr Fraud Analyst II, you will play a critical role in preventing and detecting potential fraud. Your responsibilities will include researching and analyzing account activity to assess levels of risk and fraud, completing inbound and outbound calls, and taking appropriate action based on transaction characteristics of greater complexity.

Key Responsibilities:
• Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
• Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
• Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
• Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
• Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls

Requirements:
• Analytical thinking and problem-solving skills
• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information

What We Offer:
• Competitive salary and benefits package
• Opportunities for career growth and professional development
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance
• Flexible work arrangements to support work-life balance
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