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Homeless Services Case Manager
2 months ago
Job Summary:
Brilliant Corners is seeking a skilled Case Manager to join our Permanent Supportive Housing Project Based (PSH-PB) team. As a Case Manager, you will provide intensive case management services to individuals experiencing homelessness, helping them achieve and maintain health, mental health, and housing stability.
Key Responsibilities:
- Accept, screen, and process referrals from government agencies and other partners.
- Conduct outreach and engagement in the community to locate referrals and provide support services.
- Conduct comprehensive psychosocial assessments to determine clients' eligibility for the program and evaluate their needs and strengths.
- Develop and implement individualized case management services plans to ensure housing stability and identify short and long-term goals.
- Provide support throughout the housing process, including temporary housing placement, unit identification, application submissions, lease-up coordination, and ongoing housing retention.
- Link clients to community resources, benefits, and services, including physical and mental health, substance use treatment, education/vocational programs, employment services, health insurance, disability benefits, and other sources of financial assistance.
- Meet with clients frequently and regularly in the home, community, and office, and accompany clients to appointments as needed.
- Provide crisis intervention and ensure that clients have access to the 24/7 case management crisis line.
- Provide life skills education and assistance, including budgeting, apartment upkeep, stress management, conflict resolution, and transportation assistance.
- Participate in case conferences to review clients' progress and address any challenges, with particular emphasis on case coordination and conferencing with onsite property management to discuss housing-related challenges and concerns.
- Collaborate and communicate with partners on a regular basis to ensure that clients have access to comprehensive services.
- Maintain updated and accurate client files and documentation.
- Participate in staff meetings and other agency events as requested.
Requirements:
- 1 year of experience working with homeless populations and a Bachelor's Degree in Social Work, Psychology, Sociology, or a related field, or at least 2 years of experience providing direct mental health and/or intensive case management services.
- Experience working with individuals who have a mental illness, chronic health issue, and/or substance use disorder, or experience working with individuals affected by the criminal justice system.
Preferred Qualifications:
- Strong interpersonal and client engagement skills.
- Excellent verbal and written communication skills.
- Flexibility regarding scheduling and prioritizing of tasks.
- Willingness to travel and spend significant time in the field.
- Able to transport clients in your vehicle.
- Basic computer knowledge (MS Word and Excel required).
- Familiarity with evidence-based interventions, including Harm Reduction, Trauma-Informed Care, and Motivational Interviewing.
- Ability to work independently and utilize critical thinking skills in decision-making situations.
- Good organizational and record-keeping skills.
- Possession of a valid, clean California driver's license and a personal insured vehicle are required.
- Bilingual in English/Spanish preferred, not required.
Core Competencies:
- Interpersonal Savvy: Builds trusting relationships, skillfully engages others, and collaborates effectively to drive success.
- Conflict Management: Addresses conflicts by understanding needs, employing empathetic listening, identifying underlying issues, and facilitating equitable solutions that respect all parties.
- Dealing with Paradox: Flexibly adjusts approaches to meet complex needs; balances conflicting demands with adaptability and rapport while maintaining boundaries.
Organizational Values:
- Humanity: Putting people first: We are committed to meeting people where they're at, honoring their dignity, diversity, and experience.
- Community: Building a better future: Sustainable housing solutions are fostered through partnership, collaboration, and human connection.
- Ingenuity: Innovating for transformation: Systems-change requires relentless determination, thinking outside the box, and challenging the status quo.
Physical Requirements:
Candidates should have physical mobility for tasks such as standing, bending, stooping, kneeling, crouching, reaching, twisting, and walking on uneven surfaces. They should be capable of performing stationary tasks like sitting for up to 6 to 8 hours a day. Additionally, candidates should be able to lift, carry, push, pull light to moderate weights up to 15 pounds safely. Requires mental acuity for analytical reasoning and document interpretation.
