Aftersales Operations Manager, Dealer Performance Group

5 days ago


Atlanta, Georgia, United States Mercedes-Benz Group Full time
Job Title: Aftersales Operations Manager, Dealer Performance Group

Mercedes-Benz USA is seeking an experienced Aftersales Operations Manager to join our Dealer Performance Group. As a key member of our team, you will be responsible for maximizing the performance of our dealers within the retail network.

Key Responsibilities:
  • Maximize dealer performance by ensuring dealers are high-performing, profitable, well-trained, client-focused, and positioned competitively within the market.
  • Develop and execute policies, processes, and programs to ensure a successful implementation and sustainability of the defined network strategy and achievement of operational/business objectives.
  • Collaborate with MBUSA Network, Sales, Pre-Owned, Customer Services & Digital House teams to identify, apply, and manage tactical resources and strategies for dealers and dealer groups.
  • Ensure effective and consistent implementation of the market and industry-leading retail network strategy that supports MBUSA's and Mercedes-Benz AG's sales, service, product, Customer Experience, and digital strategies.
Requirements:
  • Proven performance record of >7 years specifically within Sales & Aftersales Retail/Wholesale operations.
  • Experience of >5 years with Mercedes-Benz USA or Mercedes-Benz AG.
  • Comprehensive knowledge of automotive retail Sales, Aftersales, and Marketing processes with experience steering with the retail ownership and management structures.
  • Proven ability to effectively communicate with C-level executives.
  • Proficient knowledge of fundamental business & investment principles; ROI, Capital, Value, Appreciation, Depreciation, Assets, Marketing, Staffing, Leadership, etc.
What We Offer:
  • A dynamic and inclusive work environment that appreciates and leverages the diversity of our team.
  • Equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.


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