Aftersales Operations Manager, Dealer Performance Group
5 days ago
Mercedes-Benz USA is seeking an experienced Aftersales Operations Manager to join our Dealer Performance Group. As a key member of our team, you will be responsible for maximizing the performance of our dealers within the retail network.
Key Responsibilities:- Maximize dealer performance by ensuring dealers are high-performing, profitable, well-trained, client-focused, and positioned competitively within the market.
- Develop and execute policies, processes, and programs to ensure a successful implementation and sustainability of the defined network strategy and achievement of operational/business objectives.
- Collaborate with MBUSA Network, Sales, Pre-Owned, Customer Services & Digital House teams to identify, apply, and manage tactical resources and strategies for dealers and dealer groups.
- Ensure effective and consistent implementation of the market and industry-leading retail network strategy that supports MBUSA's and Mercedes-Benz AG's sales, service, product, Customer Experience, and digital strategies.
- Proven performance record of >7 years specifically within Sales & Aftersales Retail/Wholesale operations.
- Experience of >5 years with Mercedes-Benz USA or Mercedes-Benz AG.
- Comprehensive knowledge of automotive retail Sales, Aftersales, and Marketing processes with experience steering with the retail ownership and management structures.
- Proven ability to effectively communicate with C-level executives.
- Proficient knowledge of fundamental business & investment principles; ROI, Capital, Value, Appreciation, Depreciation, Assets, Marketing, Staffing, Leadership, etc.
- A dynamic and inclusive work environment that appreciates and leverages the diversity of our team.
- Equal employment opportunity (EEO) to all qualified applicants and employees without regard to race, color, ethnicity, gender, age, national origin, religion, marital status, veteran status, physical or other disability, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local law.
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Aftersales Operations Manager
4 weeks ago
Atlanta, Georgia, United States Mercedes-Benz Group Full timeJob Title: Aftersales Operations ManagerMercedes-Benz USA is seeking a highly skilled Aftersales Operations Manager to join our Dealer Performance Group. As a key member of our team, you will be responsible for maximizing the performance of our dealers within the retail network.Key Responsibilities:Develop and implement strategies to improve dealer...
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Aftersales Operations Manager
2 weeks ago
Atlanta, Georgia, United States Daimler Trucks North America Full timeJob Title: Aftersales Operations ManagerMercedes-Benz USA is seeking a highly skilled Aftersales Operations Manager to join our Dealer Performance Group. As a key member of our team, you will be responsible for maximizing the performance of our dealers within the retail network.Key Responsibilities:Tactical Performance Coaching: Work closely with dealers and...
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Aftersales Operations Manager
3 weeks ago
Atlanta, Georgia, United States Daimler AG Full timeAbout UsMercedes-Benz USA, headquartered in Atlanta, GA, is responsible for the sales, marketing, and service of all Mercedes-Benz and Maybach products in the United States. We are committed to fostering an inclusive environment that appreciates and leverages the diversity of our team.Job OverviewMaximize the performance of the Mercedes-Benz USA dealers...
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Sales Operations Manager
1 day ago
Atlanta, Georgia, United States Mercedes-Benz Group Full timeJob OverviewAs a key member of the Mercedes-Benz USA team, you will play a crucial role in maximizing the performance of our dealers within the retail network. Your primary objective will be to ensure that dealer partners within the "Air, Land, and Sea" dealer performance groups are high-performing, profitable, well-trained, client-focused, and positioned...
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