Help Desk Support Specialist
5 days ago
GAMA-1 Technologies is a rapidly growing technology business based in Greenbelt, Maryland. We specialize in providing strategic information assurance, information security, and business enterprise and networking solutions to the Federal Government.
Job SummaryWe are seeking a skilled Help Desk Technician I to join our team. This role will involve providing exceptional technical support to our clients and ensuring that their IT systems are operating optimally.
Key Responsibilities- Provide IT desktop support to approximately 85 users, including troubleshooting hardware and software issues.
- Respond to tickets and questions escalated from Tier I Call Center, addressing incidents and problems promptly.
- Maintain records of daily data communication transactions, problems, and remedial actions taken or installation activities.
- Be knowledgeable with Windows 10 and 11 Operating Systems, MS Office Applications, Google Mail, and Google Applications.
- Troubleshoot IT hardware and software issues to include laptops, desktops, tablets, mobile devices, and printers.
- 2 years of experience working in an IT Service Desk environment.
- Extensive support of MS Windows-based OS, including laptop and desktop hardware.
- Ability to speak about and explain complex concepts, as well as provide recommendations for client needs.
- Ensure high customer satisfaction (CS) and positive customer experience (CX).
GAMA-1 Technologies offers a variety of benefits, including health insurance coverage, life and disability insurance, 401(k) savings plan, training and career development opportunities, paid holidays, and paid time off (PTO). Base salary range: $51,262.00 to $72,260.00 per year.
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IT Technical Support Specialist
6 days ago
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Peer Support Specialist Team Member
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