Terra Cafe Manager

3 weeks ago

San Antonio Texas, United States Terra Cafe @ the Rim Full time
About Terra Cafe @ the Rim

We are a plant-forward coffee and juice shop with a passion for providing customers with great tasting healthy products, made fresh in a clean and professional environment with Grab & Go convenience.

Job DescriptionKey Responsibilities
  • Lead the overall operation for the coffee bar, kitchen, juicing, and beer/wine/alcohol bar departments in a positive, productive work environment.
  • Coordinate daily Front of the House and Back of the House operations.
  • Schedule and conduct meetings with employees to discuss performance & ideas.
  • Regularly review product quality and research new vendors & products.
  • Inventory management to include vendor negotiations and contracts, reviewing usage reports, analyzing variances to control waste and taking corrective actions.
  • Human resource management to include recruiting, selecting, training, coaching, and developing assistant management and additional staff.
  • Payroll duties.
  • Schedule and supervise shifts for all departments.
  • Prepare financial, marketing, and sales projections, analyses and estimate, and achieve P&L goals.
  • Create detailed reports on weekly, monthly and annual revenues and expenses.
  • Develop, organize & deliver marketing strategies, community, and guest relation programs including rooftop event programming.
  • Maintain operations by preparing policies and standard operating procedures; implementing production, productivity, quality, and patron-service standards.
  • Deliver superior service and maximize customer satisfaction.
  • Respond efficiently and accurately to customer complaints.
  • Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety and labor requirements of the restaurant, employees and guests.
Requirements
  • 3+ years restaurant industry management experience; previous bar experience a plus.
  • Business management training, and military experience a plus.
  • Ability to establish and maintain positive and professional working relationships with assistant manager(s), baristas, kitchen staff, hourly team members & guests.
  • Strong written and verbal communication skills; Spanish speaking a plus.
  • Demonstrated working understanding of business operations and financials.
  • Technical skills to work with basic computer program and point of sales technology.
  • Ability to work in a fast-paced, multi-tasking, hands-on environment.
  • Dependable, reliable, and motivated - must be able to attract, train & retain a top industry team.
  • Strong customer focus mentality with the ability to delight every guest and train the team with same approach.
  • Able to work ten-hour plus duty days; ability to climb stairs, stand, sit, squat, or walk for extended periods of time.
  • Availability to work a flexible schedule (days, nights, weekends, and holidays).
  • Able to grasp, reach overhead, push, lift, and carry up to 50 lbs.
  • Legal authorization to work in the United States.
  • Interest in becoming a Store General Manager in the future.

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