Restaurant Operations Manager

1 week ago


Allentown, Pennsylvania, United States Dunkin' Full time
Job Summary

We are seeking a highly motivated and experienced Assistant Restaurant Manager to join our Dunkin' team. As a key member of our management team, you will be responsible for leading a team of dedicated employees to deliver exceptional guest experiences and drive profitable sales.

Key Responsibilities
  • Recruit, hire, onboard, and develop employees to achieve business objectives
  • Communicate job expectations and hold team members accountable for their behavior and performance
  • Support the development of team members and create a positive work environment
  • Ensure operational excellence by maintaining a guest-first culture, ensuring safe and healthy environments, and executing brand standards
  • Drive sales growth by controlling costs, executing marketing promotions, and driving sales goals
Requirements
  • Fluent in English
  • Restaurant, retail, or supervisory experience
  • Basic computer skills
  • High School diploma or equivalent
  • Proficient in math and financial management
Competencies
  • Great Focus: Understands and exceeds guest expectations, displays a sense of urgency, and seeks ways to improve guest satisfaction
  • Passion for: Sets and maintains high standards, consistently meets or exceeds goals, and contributes to the overall team performance
  • Problem Solving and Decision Making: Identifies and resolves issues, uses information to make decisions, and empowers others to make decisions
  • Interpersonal Relationships & Influence: Develops and maintains relationships, operates with integrity, and encourages collaboration and teamwork
  • Building Effective Teams: Identifies and communicates team goals, monitors progress, and creates strong morale and engagement
About Dunkin'

We are a leading baked goods and coffee chain, serving over 3 million customers daily. We prioritize what our guests need to get them on their way and strive to keep them at their best. We remain loyal to our guests, their tastes, and their time.



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